24/7 Pack Care
Help & Support
Questions, sizing, shipping, returns — we've got you like a good belly rub.
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Talk to a real human
Average reply time: under 2 hours
Frequently sniffed questions
Where is my order?expand_more
Orders pack within 1–2 business days, then ship carbon-neutral in 3–5 days. Find your order number (starts with #PW-) in your account.
What's your return policy?expand_more
30-Day Happy Tail Guarantee: if your pet doesn't love it, we swap it or refund you — hassle-free, and we cover return shipping.
Shipping rates & timesexpand_more
Free shipping on orders over $50. Under that, a flat $4.95. Everything ships tracked and carbon-neutral.
Are your materials actually safe?expand_more
Yes — BPA-free, lead-free ceramics, food-grade silicone, and reinforced ballistic stitching. Every batch is third-party tested.
Guides & sizing
| Bed Size | Diameter | Recommended For |
|---|---|---|
| Small | 20 in | Cats & pups to 15 lb |
| Medium | 24 in | Dogs 15–35 lb |
| Large | 32 in | Dogs 35–80 lb |
For bowl sizing, see the size chart on The Happy Bowl page.